What am I talking about? Well, go into any chain retail store. They will let you walk all over them, and get whatever you want. All you have to do is say the dreaded magic threat: "I'm gonna call corporate!"
I used to work in the rent to own field. You will never see a more pathetic display of humanity than a large percentage of customers in that field. Some of them would be more than happy to shoot you over a 27 inch TV rather than turn it back in because they can't make the payment. I know this because I was shot at over a 27 inch TV. Others will rent things, and not make the payment, and disappear for 6 weeks, then finally get in touch with the store, and apologize. The merchandise is then picked up, and a week later, they come back and re rent the same item, and the process starts again. They do pay into principal, and eventually, they will pay it off...several years later. But, in that field, there are no customers who are blacklisted. They can walk all over the employees, threaten, and belittle the employees all they want, but corporate will not let a store ban a customer. The person I mentioned who shot at me? After the TV was recovered with a police escort, we were delivering the same TV back to them a week later.
As a rent to own employee, I dreaded the "preferred customer" mailers. They were mailed out to every person in the store's database, yet for some reason, only the worst of the worst came in with them. And, they would always come in with an attitude. "I'm a PREFERRED customer, so I deserve this or that!" And, that is the problem. These pathetic people are rewarded for their poor (and sometimes criminal) behavior, and of course they will keep coming back.
|Think that guy learned his lesson?|
But this type of behavior getting rewarded by businesses is not limited to retail, or rent to own. There is a pizza chain that has a policy that states "If the customer complains, give them what they want, and something extra." As a result, they are delivering food to low lives who will order a pizza, call up, complain, and get another pizza and wings delivered for free that same day. And, these people never tip the drivers either. The chain thinks it is good customer service, but all it is doing is sending the free food beacon to low lives who find out about it, and tell their friends. Before too long, they are delivering free food to an entire neighborhood on a regular basis.
Basically, the customer is NOT always right, and if a company wants good employees, they need to start standing up for THEM, and not the leeches who would just as soon stab someone over a pair of shoes or shoot at someone over a 27 inch TV.
And, you'd better believe that sign to the left here would be hanging in my store's front window!
Its just common sense. Although, fewer and fewer people seem to be born with it these days.